Air Canada möchte Flugpreis trotz Flugstornierung nicht auszahlen

Leider vergehen Wochen und ich komme nicht weiter mit AC. Hier die Antworten auf meine entsprechende Forderung den Betrag zu 100% auszuzahlen (in Bezug auf EU-Fluggastrechteverordnung EC261/2004 Artikel 8).



„Dear Mr. xxxx

Thank you for your email.

I am sorry for the inconvenience that you have experienced due to the cancellation of your journey. We understand the difficulty that the current COVID-19 situation has caused. Unfortunately, we are unable to provide a refund in this matter as the fare rules apply and we are unable the manipulate the fare rules.

Furthermore, we understand you are requesting a refund under Regulation (EC) No 261/2004 of the European Parliament and of the Council "EU Regulations", however, we are of the opinion that the refund requested does not apply in this situation. Obligations are limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. The circumstances include a change in government policy for health and safety reasons.

However, given the uncertainty of COVID-19, we understand that your travel plans are currently on hold and you are looking for answers on what to do next. Here are your options:
To give you more flexibility, we have waived our change fees and are making an exception on non-refundable fares by providing the unused ticket value to be used towards future travel.

For details on when your credit expires, or how to cancel or change your flight, please visit the COVID-19 Updates page. You may have also received an email from Air Canada with options on how to manage your booking.

If you booked your flight in 2019, you must contact us before the one-year anniversary of your original ticket purchase date to extend the waiver.

Customers who booked through a travel agency, a third-party website, or another airline must contact them directly for any assistance.

If your flight was already cancelled by Air Canada, you are entitled to a full credit on your unused flight(s), which can be used for future travel within 24 months from the cancellation date.

This is a very challenging time and we understand you have personal circumstances, but we are unable to make any further exceptions.

If you have any further questions, please visit aircanada.com/contactus for more information.

We appreciate your business and look forward to welcoming you onboard again in the future."



Ich habe dann nochmals mit Nachdruck geantwortet und eine letztmalige Bitte ausgesprochen mein Geld umgehend zu erstatten. Hier kam dann final folgende Nachricht:



„ Dear Mr. xxxx,

Thank you for your follow-up email.

While we are sorry and understand your disappointment, our response is in line with Air Canada’s contract of carriage.

This is different from situations within a carrier’s control or for safety-related reasons (such as a mechanical event), where customers may choose between a refund or alternative travel arrangement. Unfortunately, the effects of the COVID-19 have created a situation outside of the carrier’s control, as recognized by regulators worldwide, including Canadian regulators.

To review these documents, I invite you to visit ‘Our General Terms and Conditions of Carriage’ at https://www.aircanada.com/ca/en/aco/home/legal/conditions-carriage-tariffs.html.

We thank you for your understanding during these difficult times and appreciate this final opportunity to reply to your concerns."

Was bleibt mir nun noch?

Genau!
Sie müssen in Deutschland am Abflugsort klagen.
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